Privacy Policy for Xeal Publishing LLC
Effective Date: May 11, 2024
Introduction
Xeal Publishing LLC (“Company,” “we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information provided by users of our services, including “Competitive Edge AI” and associated websites, mobile applications, and messaging services. This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Telephone Consumer Protection Act (TCPA).
1. Information We Collect
We collect personal information to provide our services and improve user experiences. The types of information we may collect include:
- Personal Identification Information: Name, email address, telephone number, billing address, and consent for communications (opt-in for SMS notifications).
- Payment Information: Credit card details and payment processor information, processed by trusted third-party gateways.
- Usage Data: Information on how you interact with our services, including IP address, browser type, browsing behavior, access times, and referring URL.
- Cookies and Tracking Technologies: Cookies and similar technologies for tracking user interactions with our website.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To communicate with you regarding appointments, confirmations, reminders, and promotional offers, as per your consent.
- To process transactions securely and efficiently.
- To respond to customer inquiries or feedback.
- To comply with legal obligations, enforce agreements, and resolve disputes.
- To improve the functionality and performance of our website through analytics.
3. TCPA Compliance
By opting in, you agree to receive SMS messages related to appointments, updates, and promotional offers. You can opt out at any time by replying ‘STOP’ to any message or contacting us at info@xeal.net.
4. GDPR Compliance
Under GDPR, you have specific rights regarding your personal data. These include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You may request corrections to inaccurate or incomplete personal data.
- Erasure: You may request the deletion of your data where it is no longer needed for the purposes for which it was collected.
- Restriction of Processing: You may request a restriction on how we process your data.
- Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
- Withdrawal of Consent: You can withdraw consent to processing at any time.
To exercise any of these rights, contact us at info@xeal.net.
5. CCPA Compliance – Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have additional rights:
- Right to Know: You may request details of the personal information we have collected about you in the past 12 months.
- Right to Deletion: You may request deletion of your personal data, subject to certain exceptions (such as compliance with legal obligations).
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To submit a verifiable consumer request, contact us at info@xeal.net or +1 (775) 307-9325. We may ask you to verify your identity before responding to your request.
6. Cookie and Tracking Policy
We use cookies to enhance your browsing experience and provide personalized content. Cookies allow us to:
- Remember your preferences and settings (e.g., language).
- Analyze site performance and usage via tools like Google Analytics.
- Deliver relevant content and ads based on your activity.
You may choose to disable cookies through your browser settings or opt out of certain cookies via our Cookie Settings. Please note that disabling certain cookies may affect website functionality.
7. How We Protect Your Information
We take the security of your personal information seriously and implement various measures to protect it, including:
- SSL encryption for secure data transmission.
- Regular security audits and best practices for data storage.
- Limiting access to personal information to authorized personnel only.
8. Data Sharing and Transfers
We do not sell or trade your personal information. However, we may share your data with trusted third parties who assist us in providing services, such as:
- Payment processors.
- Hosting and IT service providers.
We ensure that these third parties maintain confidentiality and comply with applicable data protection laws. If you are located in the EU or EEA, we will ensure adequate protection measures for international data transfers.
9. Data Retention
We retain your personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. The retention period depends on the nature of the information and the purpose for which it was collected.
10. Your Consent and Choices
By using our website and services, you consent to our privacy policy and agree to the collection and use of your personal data as described. You have the right to opt-out of receiving communications by:
- Replying ‘STOP’ to any SMS message.
- Adjusting your preferences through your account settings.
- Contacting us at info@xeal.net.
11. Your Rights Under TCPA
Under the Telephone Consumer Protection Act (TCPA), you have the right to opt-out of receiving telemarketing or promotional messages. You may opt-out at any time by replying ‘STOP’ to any SMS message or by contacting us at info@xeal.net. We do not send unsolicited text messages, and users must provide consent before receiving SMS communications.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or relevant regulations. Any updates will be posted on this page, and the modification date will be revised accordingly.
13. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Email: info@xeal.net
Website: https://xeal.net
Phone: +1 (775) 307-9325
By using our services, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree with this policy, please discontinue the use of our services.